The clue is in the name! We're the Digital User Experience team. Everything we do puts users first.
Our work is guided by users from the outset and throughout.
Read about our approach to design challenges in our blog.
We take an agile approach to delivering projects and business as usual work.
For us, agile is more than stand ups and sprints. It's how we think about the work, and how we come together across disciplines to do the best job possible.
In practice this means we:
One of the most common things our team members say is how friendly and supportive the team is.
Taking a user-centred approach in a large and complex organisation comes with its challenges. Making sure everyone in the team feels supported and empowered is one of our primary goals.
We also love a get-together - virtual or in real life. Throughout the pandemic we ran lots of online team gatherings and games. Now we're moving into a hybrid working model, we have team lunches, collaborative workshops and huddles so we're always improving how we work together.
