Service Innovation Management

Module overview

Much of the debate surrounding innovation and innovation management has focused on products. Yet, services have increasingly become a major driving force for successful businesses and economic growth, not only in advanced economies but also in emerging markets. This module has been developed to address this important trend to enable learning about the latest developments in service innovation management.

Aims and Objectives

Learning Outcomes

Subject Specific Intellectual and Research Skills

Having successfully completed this module you will be able to:

apply appropriate concepts, models, tools and techniques of service innovation management, both in a theoretical context but also in applied real-world situations;
appreciate the commonalities and differences between service sectors.
evaluate alternative approaches to service innovation management in the context of specific management situations;

Knowledge and Understanding

Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:

the theoretical concepts, models, tools and techniques of service innovation management.
the strategic and operational trends in service management;
the reasons why service innovation has become increasingly important for business success and economic growth;

Transferable and Generic Skills

Having successfully completed this module you will be able to:

self-manage the development of learning and study skills., individually and/or as part of a collaborative learning group;
recognise that in many situations, there are a range of alternatives which should be evaluated;
contribute successfully to a peer work group;
apply the research skills to synthesise, analyse, interpret and critically evaluate information from a range of sources.

Learning and Teaching

Teaching and learning methods

• Lectures • Interactive case studies • Problem solving activities • In class debate and discussions • Guided and independent study • Guest talks • Use of video and online materials • Group activities • An individual assignment Class activities, such as problem-solving tasks, discussions and use of case studies provide opportunities for students to gain feedback from lecturer and/or peers about their level of understanding and knowledge prior to any formal summative assessment. Feedback on the coursework is normally provided through a written report for each individual/group within four weeks of the submission date.

Study time
Type	Hours
Teaching	24
Independent Study	126
Total study time	150

Resources & Reading list

Textbooks

Gallouj, F and Djellel F (Eds) (2010). The Handbook of Innovation and Services: A Multi-Disciplinary Perspective. Cheltenham: Edward Elgar Publishing.

Gustafsson, A., Kristensson, P., Schirr, G.R. and Witell, L. (2016). Service innovation. Business Expert Press.

Agarwal, R., Selen, W., Roos, G. and Green, R. (2015). The Handbook of Service Innovation.. Springer..

Assessment

Formative

This is how we’ll give you feedback as you are learning. It is not a formal test or exam.

Class discussions

Assessment Type: Formative
Feedback: Formative assessment is informal, through discussions and group/individual tasks during interactive lectures and case study seminars.
Final Assessment: No
Group Work: No

Summative

This is how we’ll formally assess what you have learned in this module.

Breakdown
Method	Percentage contribution
Coursework	80%
Group presentation	20%

Referral

This is how we’ll assess you if you don’t meet the criteria to pass this module.

Breakdown
Method	Percentage contribution
Coursework	100%

Repeat

An internal repeat is where you take all of your modules again, including any you passed. An external repeat is where you only re-take the modules you failed.

Breakdown
Method	Percentage contribution
Coursework	100%

Repeat Information

Repeat type: Internal & External