To set up an account, you’ll need your University of Southampton ID number, also known as your student ID number. You'll find this 8-digit number in your confirmation of place email from the University. If you can't find your ID number, email The Student Hub.
Security questions
You’ll need to set up some security questions and answers. We’ll use these to check your identity if you ever forget your password.
We suggest the following security questions:
- what's a place that is significant to you?
- what’s the name of your first school?
You can change these questions if there is an answer which you’ll find easier to remember.
Back-up email address
You should add a personal email address when setting up your IT account. You can use this as a back-up email to access your University account if you forget your password. This will also allow you to reset your multi-factor authentication settings if you change or lose your mobile phone.
Multi-factor authentication (MFA)
You'll be prompted to set up multi-factor authentication (MFA), which adds an extra layer of security to your account. Please allow one hour for your IT account to synchronise before setting up MFA. You won't be able to access university IT services until you complete this step.
We recommend using the Microsoft Authenticator app and setting SMS as a back-up. Once you’ve set up your account, you'll use the app to verify your identity when logging into your university IT account.
