Please get in touch with us at if you are:
- a Chief Financial Officer aiming to find ways to deliver the returns proposition (free returns, money back guarantees, etc.) into bottom line improvements
- a person handling Corporate Social Responsibility needing to reduce land-fill
- a Loss Prevention leader striving to reduce the losses due to fraud and abuse
- a buyer wanting to improve product category profitability
- a logistics service provider looking to reduce the cost of returns and deliveries
- a company interested in working with us
- a researcher wishing to join our team
- a journalist interested in publishing about product returns
- a policy-maker keen to know more
- an individual with a question
There are a number of ways to work with us, including the following:
You could give a guest lecture to under-graduate or post-graduate students in a module on "Strategic Operations Management" or "Sustainable Operations and Supply Chains".
You could provide a topic for an MSc dissertation project, where one of our students would work with you for about 3 months, from May/June to early September. See examples of previous MSc Dissertations:
You can read previous MSc projects using the links below:
- A catalogue of returns fraud types
- An agent-based model of product returns
- Customer experiments: will providing information change behaviours?
- Environmental impact of returning to store
- Fraud detection strategies
- Fraud survey analysis
- Modelling consumer returns probability
- Modelling product returns probability
- Returns survey analysis
- Unit level identification
You could commission a research project, tailored to your needs. We are passionate about doing research that helps practitioners solve problems!