Operations Management

Learning Outcomes

Subject Specific Intellectual and Research Skills

Having successfully completed this module you will be able to:

• Critically evaluate the role of operations within different business models.
• Explain and apply quality management concepts;
• Analyse organisations using standard benchmarking;
• Explain the evolution, challenges and consequences of production methods;

Knowledge and Understanding

Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:

• The main design factors and their alternatives which shape operations management.
• The strategic frameworks of operations management;
• Modelling organisations as systems and sub-systems;

Transferable and Generic Skills

Having successfully completed this module you will be able to:

• Write effectively for business purposes;
• Manage individual tasks, personal resources and time effectively;
• Contribute solutions to the transformation of business processes.

• Introduction; Strategic Operations Management
• Understanding Services Operations - concepts and definitions
• Process Choice and Layouts in Operations
• Making Improvements - Quality, Benchmarking and Business Process Reengineering
• Making Improvements – Process Mapping Using Work Study Strategically in Operations
• Managing Materials & Inventory; MRPI; MRPII; ERP and Just-in-Time
• Scheduling & Capacity Management
• Operations’ involvement in Innovation

The emphasis will be on self and peer learning within team/group activities.

Teaching methods include

• Lectures from internal and external specialists and practitioners
• Staff led discussion seminars
• Case studies/problem solving activities

Learning activities include

• Group interactions
• Library based research
• Independent reading from a recommended bibliography
• Private study

Formative

This is how we’ll give you feedback as you are learning. It is not a formal test or exam.

In-class formative opportunities

• Assessment Type: Formative
• Feedback: The tutor will feedback via discussions with the students in Q&A sessions during the module.
• Final Assessment: No
• Group Work: No

Summative

This is how we’ll formally assess what you have learned in this module.

Referral

This is how we’ll assess you if you don’t meet the criteria to pass this module.

Repeat

An internal repeat is where you take all of your modules again, including any you passed. An external repeat is where you only re-take the modules you failed.