ServiceLine is the university IT service desk. We are staffed by a team of experts who are here to help with your IT issues or questions.
We support a wide range of services including university computers, software and applications, user accounts and more. Our aim is to resolve any issues as quickly as possible. Occasionally we pass requests onto a specific team with specialist knowledge, so you get the best possible support on your university IT.
Have you checked the Knowledge Base first?
Please note, at times, ServiceLine can get busy. It’s always worth checking the Knowledge Base first, as this can be the quickest way to resolve your query. It contains self-help guides and answers to common IT issues – use the search bar to get started.
Contact ServiceLine
You can get in touch with our friendly support experts via telephone, online, web chat or email. Please give us as much information as you can, so we can help you quickly. For example, the computer number and location, details of any error messages, what you are trying to do and contact details.
Online
You can log your request through the service portal . Choose either:
- Request something, such as access to a folder or file, a new piece of equipment or another request
- Or select I have a question if you can't find the form you need, or want to report an issue.
If your enquiry is not urgent, you can email ServiceLine@soton.ac.uk .
Web chat
You can access support using the web chat service. Go to Chat | UoS ServiceNow (soton.ac.uk) to open a web chat and choose ‘iSolutions’. Web chat is available from 09:00-12:00 and 14:00-16:00 every day the University is open.
Telephone
If you need urgent support, or you are unable to access your IT account, contact ServiceLine.
If you are calling from a university phone, dial 25656.
If you are calling from a mobile, or other non-university phone, dial:
- 023 8059 5656 from the UK
- +44 (0)23 8059 5656 if you are calling internationally
The phone lines are open from 08:30 – 18:00 Monday – Friday, each day the University is open.
Out of hours
For out-of-hours assistance, please search our knowledge base for answers to common issues and frequently asked questions. If you still need help, please visit the service portal to raise a ticket and we will respond the next working day.